Computerized Dispatching Offers Fast, Reliable Customer Service

yellow-cab-sacramento-mobile-appNot long after our dad bought his first cab in 1946 for the company then known as Skyline Taxi, he was very proud to be the first cab operator in the Sacramento region to introduce 2-way radio dispatching. More than 20 years ago, our dad’s company, now known as Yellow Cab Co. of Sacramento, introduced the first 24-hour, computer-assisted dispatch system to this area.

We’ve come a long ways since then. Today our customers can either download our easy-to-use mobile app for both Android and iPhones or visit our website to book a trip online. The advantage of our computerized dispatch system is that as soon as the customer inputs the trip, the computer goes to work matching that trip with the available drivers located closest to the customer’s pick-up location: no sitting on hold, no dispatcher approval needed to get started finding the customer a ride.

When you install our mobile application on your phone, it will ask you to enter some information such as your name and phone number. Once the application is installed, you just open it up, click on the yellow button to be picked up at your current location, or enter a different pick-up address, your drop-off location, and the date and time you want to be picked up. The system automatically knows your current location via the GPS system in your phone.

If you are at your desk or laptop, you can book a trip right from our website at in much the same way as our mobile app. From the Home Page, just click on the yellow and blue Book Online button in the top right-hand corner, then enter your name, phone number and email address, type in the little code to prove you are not a machine, and hit Submit. On the next screen enter the address where you want to be picked up, the address where you want to be dropped off, how you will pay the driver (i.e., cash or credit card), and the number of passengers. You also can check a box to preschedule a time and date for your trip. As soon as you complete the trip information, click on “Save Request.” At the bottom of the screen you will see an estimated distance for your trip and the estimated fare. As soon as you hit “Save,” our computerized dispatch system gets to work matching your trip to the nearest available driver. You don’t need to enter any credit card information—you won’t pay until your driver has arrived and your trip is completed.

On our end, the computer immediately offers your trip to the first available driver in the queue who is near your pick-up location; if for some reason, that driver is not able to take the trip, the system offers it to next nearby, available driver and so on. On the rare occasion no match is made within five minutes, our system makes your trip available to all 100-plus drivers in our fleet. With our mobile ap, you will be able to see your trip status, whether it is waiting for an available driver, or your driver is en route.

Just as our dad was proud to be the first Sacramento taxi company to use radio dispatching, we at Yellow Cab Co. of Sacramento are proud of our computerized dispatch system and its ability to get our customers where they need to go in the quickest, most efficient way. Of course we still offer a 24-hour telephone dispatch service, and our dispatchers are always happy to receive your call. But if you haven’t tried our on-line booking system, we hope you will give it a try!  Ordering a taxi has never been faster and easier!